HAVEN Girl Math Membership FAQ

What is a HAVEN membership?

A HAVEN membership is a monthly skincare plan that includes a facial or treatment each month, along with exclusive savings on enhancements, services, and retail. Memberships are designed to support consistent care, better results, and added value.

Why should I join a membership instead of booking individual services?

Consistent treatments lead to healthier skin and better long-term results. Memberships make it easier to stay on schedule while enjoying preferred pricing, priority booking, and added perks—often saving you money over time.

How do I choose the right membership?

It depends on your skin goals.

• Signature is ideal for maintenance and routine care
• Premium is great for visible improvement and advanced facials
• Platinum is best for corrective treatments and maximum flexibility

If you’re unsure, we’re happy to guide you during a complimentary consultation.

Is there a minimum commitment?

Yes. Memberships require an initial 12 month commitment. This allows enough time to establish consistency and see meaningful results from your treatments.

What happens after the initial 12 months?

After the initial commitment, memberships continue month-to-month. You may make changes or cancel with appropriate notice.

Can I roll over unused credits?

Yes. Membership credits may roll over if they are not used within a given month. We still recommend monthly visits for optimal results, but rollover flexibility is available if needed.

Can I transfer my membership credits?

Yes. Membership credits may be transferred to an immediate family member, making it easy to share the benefits if you’re unable to use a credit yourself.

Can I upgrade or change my membership?

You may upgrade your membership at any time. Downgrades may be made after an initial 6-month commitment period. Our team will always help you choose the option that best fits your goals.

Can I use my membership benefits on other treatments?

Yes. Members receive exclusive discounts on additional treatments, enhancements, and retail skincare beyond their included monthly service.

Are memberships transferable overall?

Memberships are intended for individual use, but service credits may be shared with a family member when needed.

Can memberships be paused?

Memberships may be paused for special circumstances. Please contact us directly so we can assist.

Do memberships include consultations?

Yes. All HAVEN facials include a complimentary skin consultation, and members benefit from ongoing professional guidance and personalized treatment planning.

How do I sign up?

You can join online, in-spa, or during your appointment. If you’re unsure which option is best, we recommend booking a complimentary consultation.

Still have questions?

We’re always happy to help. Ask during your visit or reach out—we’ll walk you through everything.

What is HAVEN's contact information?

HAVEN Skincare & Aesthetics

911 S. Main St Suite 9

Boerne, TX 78006

830.431.1758 (call or text)

info@havenboerne.com

havenboerne.com